Beadessence Refund Policy

Beadessence aims to have all customers satisfied with their purchases and experience with Beadessence. We will provide a refund if you are not happy  with your purchase.  You must contact us via the contact page within 7 days of receiving your order where you will be given a return number.  We ask that you  return the item in the original packing and condition, the item/s should also be returned by registered post.

The return of a entire order will attract a restocking fee of $5.  Once the returned items are received by Beadessence you will receive a refund into your account with 10 – 14 days, you will be notified when this has occurred.

Faulty or Damaged Goods

If any item is faulty please contact us via the contact page as soon as possible and within  14 days of receiving  your order.  We ask that you provide the date of purchase, order number and details of the faulty item.  We will happily replace the item but request the right to inspect any damaged goods before a replacement is processed.

Beadessence otherwise operates according to Australian Consumer Law

Products must be of acceptable quality, that is:

  • safe, lasting, with no faults
  • look acceptable
  • do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Products must also:

  • match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
  • match any demonstration model or sample you asked for
  • be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
  • come with full title and ownership
  • not carry any hidden debts or extra charges
  • come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
  • meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
  • have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.